I came back from vacation the other day to one of the funniest vendor emails I’ve ever received. DynDNS, a free Dynamic DNS provider, sent me a request for a survey with the subject “C’mon, seriously, help us help you.” If that’s not bad enough, they went on to accuse me of ignoring them (which is hilarious since they hardly send me emails at all) and then declared the obvious fact that they’re bad at communicating with their customers.
Honestly, DynDNS if this is how you’re going to word your emails from now on I’m not surprised your communication skills are poor. I also noticed that every link that was posted (including the youtube and twitter plugs) routed through a 3rd party marketing firm, SendLabs, which just told me that DynDNS probably had little involvement with this email anyway. So no, Dyn, Inc., I will not be helping you and if you’d like to communicate with me as part of our vendor-customer relationship; please write me an email yourself and not through a marketing firm. They’re not cool and did an atrocious job.
You're not that funny
I appreciate the feedback and will be sharing it with the rest of the team. I am a bit curious about your comment that we send business spam. The only emails you should be receiving from us (other than this one we’re talking about) are letting you know when services in your account are going to expire or renewal confirmation.
If you have emails that are “business spam” please send me a copy at chris@dyn.com and I’ll be happy to look into this for you.
Thanks again for the feedback.
Chris,
Sorry for the confusion. I took a look and the emails I was remembering as I wrote this were actually from OpenDNS and not yourselves so I’ve fixed that gaffe in the post. I really appreciate the work y’all do on DynDNS though, its a fantastic utility.
Joel
Whew, that’s good. Thanks for the support and for using us. Don’t hesitate to contact us if we can ever help. Take care